FAQ

Hey guys, we get alot of questions about our service so I thought I’d make one frequently asked questions page to answer the things I’ve been asked about most. Hopefully it clears things up for you as well.

1. Do you do pick ups and drop offs and deliveries?

Answer: Yes we do. Our office is located about 5 minutes away from the airport, as well as most of the hotels and the Spice Island and Prickly Bay Marinas.  Pick ups an drop offs are absoltely free and part of the service except when it comes to 1 day rentals. There is an additional US$12.00 charge if you want to be picked up for a one day rental. When it comes to drop offs we prefer that you return to the office and have us drop you off wherever you want to go within St.George. For deliveries, we’re currently working on a way to make that practical for us and I’ll update you when I have it worked out

2. How do I arrange an airport pick up?

Answer: When you send us a booking form, there is a space designated for flight infomation.  You let us know the date , time of arrival, and the flight number so we can track your flight.  We also ask that you give us a call before you leave your home country just to let us know everything is ok, and that you give us a call when you’re outside in the waiting area.  If you can stand near this water fountain

it makes it  easy to find you . Our phone numbers are +14734393309[Office], +14735365545[Cell: Donald, whatsapp available too], +14734044747[Cell:Donald.. again], +14734575545[Cell:B.Thomas].  If your cell doesn’t have a signal, you can get free wifi in the waiting area, and there are payphones at the airport.

3. Can I drive there with my home driver’s license

Answer: It depends. Certain Caribbean countries can drive on the island with their home license, These are : Bahamas,Barbados, Belize, Bermuda, Cayman Islands, Guyana, Haiti, Jamaica, Suriname, Trinidad & Tobago, Turks and Caicos. The holders of licenses from these countries can drive on the island for up to 6 months after their arrival without having to purchase a temporary permit. The drivers however are required to keep their passports with them while they drive. Additionally driveres from these countries : Antigua and Barbuda, Anguilla,  British Virgin Islands,  Dominica, Montserrat,  Saint Kitts and Nevis,  Saint Lucia, Saint Vincent and the Grenadines, and  Martinique are allowed to drive indefinitely but must keep their valid driver’s license with them as well as their passports. Everyone else  is required to purchase a temporary Grenadian drivers permit. This can usually be purchased at places like car rentals and all of the police stations on the island. Most police stations are opened 24/7 so you can get one at any time on any day. The permits last for 3 months and they cost about US$25.00. There is no variation in the cost no matter how long you need it and they don’t give refunds for them once issued. If you don’t have one, don’t worry. As long as you have your home drivers license, we’ll take you to the police station to pick up a permit for no extra charge.

4. What about insurance?

Answer: Local car rentals don’t sell insurance. All our cars are required to be insure in order to be inspected and licensed to drive on the roads. What you’ll find here in place of selling insurance is a security deposit. Our rental and  most others on the island usually allow the customer to place the security deposit on their credit cards via a pre- authorisation. A pre- Authorisation defined as  a temporary hold of a specific amount of the available balance on a credit or debit card. The preauthorisation is not a charge and no funds have been debited from your account. The amount we place on hold is US$1000.00, however if you wish, you can also leave this in cash.

5. How many drivers can be on the contract?

Answer: We allow up to 3 drivers to be on a contract, but for each additional driver there is a fee of US$20.

 

 

That’s it for now. I’ll likely keep adding to this as long as the questions keep coming in. Hopefully this helps answer at least some of your questions.